Craig Little (President) & Gerry Breckon (Operations manager) accept the Circle Of Excellence Award from Fleetwood The Worlds # 1 RV Manufacturer.
Hi Rick (Mill Bay location),
We bought our 21' Ford Shasta motorhome from you during your recent open house event. Thank you very much for your phone and letter contact. We were away on a trip with our RV when you phoned! We will be moving in the next few weeks to the Duncan Area and will be closer by. We will be sure to stop by and say Hi.
We are very happy with the coach. It is lots of fun traveling with our dogs to various places, and having our own little "luxury home" with us. Being used to tent camping only, having a fridge, toilet, and shower, is a bit of a luxury I really appreciate. All systems have been working flawlessly so far, so we are "happy campers" indeed.
Take care for now, best regards,
Ruedi & Nobu
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Thank you Brian (Nanaimo location).
A few short words, but they express . . . Our warmest thanks for coming to talk to us, it gave us a chance to get to know you and Arbutus RV!
From all of us at Chapter 22 Van Islanders
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Sir/Madam,
This is a short letter to thank your employees for providing my husband and myself with a positive experience while at your RV centre in Merville (Courtenay Location).
Mr. Larry Epp, your RV Sales Consultant, in particular was impressive. We really enjoyed his no pressure style of salesmanship. He listened to what our wants/needs were, and he showed us exactly what we could afford and what our van could tow. There was none of that high pressure or aggressive demeanor we had experienced at other RV dealerships on Vancouver Island.
Mr. Epp was respectful and cordial at all times and we really felt comfortable with him. It is directly because of him and his efforts that we purchased a 24 ft. Orbitz camper from Arbutus RV in Merville.
Beyond Mr. Epp, Marcus in sales, and the helpful employees in the parts and service department gave us a total and well rounded experience when purchasing our first RV.
We will not hesitate to recommend Arbutus RV in Merville, and have already recommended that Mr. Epp be the person our friends should speak to for solid help in their RV purchase.
The crew standing and waving us on when we left with our lovely camper, and the gorgeous bouquet of flowers presented to us were the icing on the cake. This truly was a great experience for us.
Sincerely,
Christa Wolst & Peter LeTourneux
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To: Service Department Guys (Mill Bay)
This note is to give you a big “Thank You” for the excellent service you provided on some repairs to my 5th wheel Jazz. Great job.
Cec & Karen Hepner
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How I Bought An RV
On my first visit to the Cowichan Reciprocators, a local BNI, I had no idea what to expect. The greeting was friendly, there was an excellent breakfast and each member had an opportunity to introduce themselves through a 60 second infomercial. Soon after that we were introduced to our 10 minute speaker to educate us on their business and that week it was Rick McRae’s from Arbutus RV.
Rick brought down a Mallard 18CK to our meeting so we all went outside to take a look. I had rented an RV the previous year but this trailer was light, roomy and priced much less than I imagined.
I ran down that Saturday and bought the trailer. A few weeks later after boasting about my new trailer to my friends, one of my friends went down and bought the same trailer from Rick. His friendly service has also encouraged me to refer a friend who wanted to sell his trailer to call Rick and sell it for him.
Rick has set a great example of how to effectively use 10 minutes to share your business over breakfast!!
Marla Daniels
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Your approach was with kindness –
Not pushiness.
Your approach was with professionalism –
Not crassness.
Your approach was with gentleness –
Not harshness.
Your approach was with understanding for our needs –
Not disregard of our needs.
You are THE BEST!
We just want to express our sincerest thanks again for your professionalism and excellent customer service throughout the time it took for us to make a decision to purchase the Hurricane. What a wonderful surprise we found in the fridge too. Thank you. We wish you well. God bless you as you take care of the foster children. You are an angel indeed.
With appreciation and sincerity – Thank You!
Robert and Maryke Young
