Great Job Team Mill Bay, Nanaimo & Courtenay!


To staff, management and principals,

As an Ontarian visiting Vancouver Island today I wish to comment on my visit to your Merville location.

It was a beautiful Friday afternoon and I went to your store for a new propane leak from my Bigfoot camper.

I was promptly greeted and instructed to back my truck/camper into place. This was much appreciated since the store was busy and it was 3PM on a Friday

The office service desk process was without delay and the service person quickly diagnosed the problem. The repair was immediate and I was out in an hour, very reassured that a serious propane leak was professionally repaired plus my entire propane pressures were tested to be sure of no other source of propane leak.

I thus wish to thank your staff for treating me so well and I congratulate you and your entire team for the professionalism and great service that they exhibited.

Claude Vezina MD.

We had an awesome first outing with our Allegro (Pearl) motorhome. We saw some beautiful country, met a couple of great young travellers, dodged a hail storm and a forest fire in Alberta and I watched Pica make a 60ft. putt.

To all the gang at Arbutus, Mill Bay, we’ve been totally impressed by your continued friendly service and handling of our needs.

Thanks for keeping the spirit of good business alive!

Pica and Carl

Hi Dean (RV Technician, Nanaimo Location)!

Thanking you is just not enough. You are a gem. Best RV Tech 2014 is more than well-deserved.

You arrive here, May 1 2015, after a full day’s work, take the extra time to drive to Parksville in order to provide me perfect-plus customer service. I could not ask for anything more.

Your treat is in the trunk of my car – please ask in the event I forget (senior moments do happen) LOL.

Have a wonderful week-end – see you next time in Parksville.

Take care – Regards,



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