Sidney Goes Above and Beyond for Shelna


From: Shelna
Sent: Thursday, February 18, 2016 9:52 PM
Subject: Recent Sale – Staff Appreciation

Hello Ken (Branch Manager, Arbutus RV Sidney):

I just wanted to let you know that you and your staff are so incredible, you made extremely large and stressful purchase so much easier than it could have been.

I had actually been looking up island and had put a unit on hold, however, I didn’t feel as informed or as welcome as I did at Arbutus RV Sidney, in comparison your store was like coming home.

A large reason for not committing prior was due to not being able to get into an RV park locally, I had made tentative arrangements to move into an RV park on the Malahat because I couldn’t get into one closer. I wasn’t sure about even proceeding with the sale. I told your employee Laura that I was afraid to live all the way up the Malahat alone in casual conversation and thought nothing more about it.

I just got the call from Ocean side that I could move in and had to sit down to let you know Laura took the initiative to call the park and got me a spot! I have been trying to get into that park for years and had sold my motor home because I got tired of waiting. I was so shocked and happy.

Not only did Laura arrange the spot in the park but she explained every charge and every step of this process to me and even walked through the RV with me every time I came out which ultimately sealed the deal.

I would recommend your store to everyone.

I look forward to the walk through and taking possession of my new fifth wheel and know I will always be confident with my purchase thanks to you and Laura.

Kind Regards, Shelna 


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