What are the Top Traits in Customer Service?


Caring, friendly, knowledgable – these are the traits we want in any professional we deal with and we are so VERY proud that they were recently by our guests, to describe the Arbutus RV Team!

Thanks very much to Dean, Jennifer, and Matt (Sidney Arbutus RV). They were great and made buying my first RV a pleasure. No pressure, always friendly and very knowledgable. The Sidney team is a great!!! Thanks Again,

Brian Thistle

Hi Rick (Arbutus RV Nanaimo Service), Just wanted to give a huge “shout out” to Heather. I’ve dealt with her over the last couple of years dealing with solar panel installation, service, and repairs. She’s always pleasant, efficient, knowledgeable, and super helpful! She advises on repairs and insurance claims and nothing seems to phase her – even my mishaps! I’m so glad to have her as my service advisor! All the best,


My partner Lindsay and myself would like to take this opportunity to thank Greg (Arbutus RV Courtenay) for his customer service excellence. We are newcomers to the area and RV’ing and Greg took the time to ensure our comfort level was first and foremost his top priority. Thank you!


I looked at RV’s at two other companies. Neither sales people got back to me when I had questions. I didn’t feel I was taken seriously. When I dropped in at Arbutus in Sidney I was helped immediately, I felt heard and my needs in an RV were acknowledged and met.
I am very happy with the tremendous help from everyone I spoke with at Arbutus. My salesman Barry made clear I could contact him at any time with questions or concerns. Matthew, the manager, also went above and beyond to ensure I was happy. Jennifer in finance, explained everything and kept the costs within my budget. Mark in maintenance helped me with my “mechanical” education as a new RV owner. Many thanks to everyone.


Larry (Arbutus RV Courtenay) took excellent care of us, answering our multitude of questions, and was a pleasure to deal with. He even came in on his day off for our test drive. Vanessa (Courtenay) was extremely friendly and helpful with respect to financing and extended warranty options. Mark (Arbutus RV Sidney) has been very helpful with our technical questions.

Trish and Darren

Karen (Arbutus RV Mill Bay) was probably the best RV salesperson we have ever dealt with. We are on our 5th trailer and she is truly the best. During the demo/picking up, Ash was very good in his explanations to us and answering questions.

Mike & Kathy

Overall a very positive and satisfactory experience. Excellent staff who clearly care about their work and their customers’ well-being. Thank you Arbutus Team! 


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